Tuesday, January 05, 2010

Priceless...

Non-political spleen vent ahead...continue reading at your own risk... :)

...Ride to the airport via Supershuttle: $20 (Good price because I live close to Sky Harbor)

...Flight to New York for father's funeral service: $450 (Decent price. Doesn't make up for the reason for the trip, but you find the silver linings where you can...)

...Departing Phoenix one hour late because a flight attendant missed the van ride from the hotel (bad), arriving in Philly just after my connection to Albany had taken off (really bad), getting booked on the next flight to Albany without any hassles (actually getting better), and then arriving in Albany only to find out that my luggage had never left Philly:

Freakin' priceless.


I'm never flying on U.S. Airways again. Let me be clear - all of the rank-and-file airline personnel that I dealt with today were uniformly polite and friendly (though that tardy flight attendant is *not* on my Christmas card list :) ), but US Air has a bad reputation for things like lateness and lost luggage and it lived right down to that reputation. I ignored it this time because the flight worked for me (not a red-eye, but the original itinerary had me getting into Albany at a decent hour), but I won't repeat that mistake.

They have systemic issues that are rooted in a management culture that sacrifices customers and employees on the altar of higher profits and executive bonuses.

So to sum up -

Arrgghhh!

Ahhhh...I feel better now. Time to go over to US Air's lost luggage website to give them the address to deliver the bag to later today...otherwise, I am going to be woefully underdressed at the service.

Later...

Edit on 1/6: A number of typos have been corrected without notation to maintain readability. I should know better than to write while I'm both utterly ticked off and exhausted. :(

...End edit...

6 comments:

Zelph said...

My condolences on your father's death.

You're not the first person I've heard complain about US Airways. I've always had a pleasant experience on Southwest, but they probably didn't go to were you needed to go.

Elizabeth Rogers said...

Well in consolation, here is a bag of Hugs.

Eli Blake said...

I'm sorry to hear about your father.

At least they didn't evacuate the airport and send everyone through the security checkpoint again like they did the other day in Pittsburgh after one man walked through the 'exit' portal into the airport.

Eli Blake said...

Even worse, on a flight from Oregon to Hawaii today, the flight had to make a u-turn and be escorted back into Portland by fighter jets after a passenger refused to stow his carry-on bag.

Martyrmama said...

So sorry for your loss, Craig.

cpmaz said...

Jen, Elizabeth, Eli, and Zelph - Thanks. It's been kind of strange (and the flight is just a small part of that), but it's good to know that people care.

Talk to you soon...